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Frequently Asked Questions

Find answers to your questions

General Questions

Everyone can use our free registration service. We offer language courses in the UK to individuals, groups, and corporates from all over the world.

No, UCASL is completely free. We don't add any additional fees to your invoice or charge you for our services.

We offer an integrated system that guarantees a smooth experience. Also, through UCASL you can extend your booking or add a new booking.

Your personal data will be kept absolutely confidential. It will not be given to any uninvolved party. Only the school that you want to enroll with and the insurance company (if applicable) will receive your information.

The submission of the payment information is 100% safe as it occurs on a secure encrypted site. We will not store your card or bank information. Also, we offer alternative payment methods. Discuss your options with our online representatives.

Schools need to fulfill certain criteria that ensure that they meet the students' expectations, such as being accredited by well-known associations or have a solid, experienced educational background that guarantees an excellent language travel experience.

We will process bookings just shortly before the starting date of the course without any extra fees for last-minute bookings. Generally, we advice clients to book as early as possible. To ensure that you receive all your documents on time you should book a minimum of five working days before the intended starting date of your course. However, we will accept your booking request even if it arrives at the last minute.

Generally, language courses start every Monday all year round. Specific starting dates may apply for complete beginners (students without any previous knowledge). Specific starting dates may also apply for special courses, such as exam preparation courses, etc.

Yes. Your school will issue a certificate on the last day of your course, but regular attendance to the course is required.

Yes. If you wish to do so, you can arrange your own accommodation and only book a course.

Families are carefully selected and controlled by the schools themselves. They have experience in hosting foreign students and work with the schools closely.

Schools normally send the accommodation details one or two weeks before the arrival. However, most schools require payment of the full fees in order to send the accommodation details.

Generally, schools will try not to place students of the same native language in the same accommodation. Some schools can even guarantee this!. However, should you prefer to stay with a student of your same native language, just mention this in your online application form, and the school will try to find appropriate accommodation for you.

Yes. You may modify your booking once it has been confirmed. Please note that some schools may apply additional fees for changes and that the changes are always subject to availability. We will do our best to accommodate your desired changes. However, changes that lower the course price by more than 30% are considered as partial cancellations and a cancellation fee will be applied.

In this case, you need to tell us as soon as possible so that we can inform the school immediately to minimize any possible cancellation fees. Most schools allow clients to postpone the course and therefore might not charge cancellation fees. Booking a language course with UCASL means you enter into a contract directly with the school. Please refer to our Terms and conditions.

Buying insurance is optional. However, it is advisable to buy insurance that covers you for any medical emergency you may encounter during your stay.

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